Shipping and return policies for Da Mata Paquete

Shipping Info

This document sets out the shipping policy that applies to customers that make a purchase at Da Mata Paquete. If you have any questions, please contact our customer service team on +351919396727 or hugopaquete@yandex.com.
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
We will tray the best service and price.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched in tree days, all orders placed after will be dispatched the next tree days. All orders placed during the weekend or on a public holiday will be sent from our place in the next tree business days.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.

Return Policy

Thanks for purchasing our products at bandcamp operated by Da Mata Paquete.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.